Refund policy

Last updated: October 19, 2026

We want you to love what you ordered. If something isn't right, here is how we make it right.

Returns. You can return an unused item in its original packaging within 30 days of delivery for a full refund of the item price. To start a return, email us at support@sizzleandscrub.com with your order number. We'll reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping. You pay the cost of shipping a return, unless the item arrived damaged, defective or wrong. Original shipping charges are not refunded.

Damaged, defective or wrong items. Email us within 7 days of delivery with your order number and a photo of the item and the packaging. We'll send a replacement or a full refund, including shipping, at no cost to you. In most cases you won't need to send the item back.

Orders that don't arrive. If your order hasn't arrived within 30 days of shipping, contact us and you'll get a full refund or a replacement.

Cancellations. You can change or cancel an order within 12 hours of placing it. After that it may already be on its way; you can still return it once it arrives.

Non-returnable items. Gift cards, and items that have been used for food preparation or cleaning, cannot be returned for hygiene reasons, unless they arrived damaged or defective.

Refunds. Once we receive and inspect your return, we'll email you and refund your original payment method. Card refunds usually take 5-10 business days to appear, depending on your bank. If it's been longer, contact your bank first, then us.

Questions. Email support@sizzleandscrub.com or call (703) 828-4449 and we'll help.